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Wanson Group Homeowner Care

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We measure our success by how satisfied our homeowners are, which is why our Customer Care team is dedicated to helping you transition into your new home with ease and confidence.

Prior to your move-in date, a member of our Customer Care team will schedule a walkthrough of your new home. During this session, you’ll receive important information on home finishing, appliances, gas shut-offs, plumbing, and any other details you need to know. We’ll ensure you’re fully comfortable with everything related to your new home.

Possession Date

When your home is ready for you to move in, a member of our Customer Care team will meet you to give you your new keys. During this “key pickup,” you’ll be shown your parking stall, storage locker, access systems, garbage disposal, and more. This is the day you can begin transforming the space into your new home.

New Home Warranty

Every Wanson Group home is backed by a comprehensive 2-5-10 new home warranty.  This warranty ensures that your home is protected against the unexpected and constructed according to the standards set out by the British Columbia Building Code and municipal authorities.

 

The warranty includes the following coverage:

2Years

Two-year coverage for materials and workmanship

5Years

Five-year coverage for the building envelope

10Years

Ten-year coverage for structural imperfections

Homeowner Portal

Login to the online homeowner portal to gain access to all the information you need to know about your new home, reference your homeowner manual, and submit a Service Request

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Frequently Asked Questions

Reference below for the answers to frequently asked questions from our Customer Care Team.

The warranty service can be booked between Monday and Friday (excluding weekends and statutory holidays) between 9am and 5pm. You can simply fill in a service request form on the Homeowner Portal. Once received, we will contact you to book an appointment.

Please note our Wanson Customer Care Team requests at least 24 hours’ notice prior to the appointment and allows 2 weeks for non-emergency service, however, we will contact you within 3-5 business days.

Appliances – contact appliance supplier immediately.
Sticking doors, cabinet, or minor plumbing issues – submit request to our Customer Care Team.
Drywall cracks, nail pops – submit just prior to one year from your date of completion.

The Wanson Group Customer Care Team does not handle regular maintenance items which are considered the responsibility of the homeowner, including items such as changing the light bulbs, lighting the pilot light, smoke detector battery replacement, ERV filter replacement, damage caused by the homeowners, or normal wear and tear.

Travellers

2 Year Materials & Labour Warranty

  • First 12 months coverage for any defect in materials and labour
  • First 12 months coverage for any defects in materials and labour in the common property of a multi-unit building
  • First 24 months coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows, and doors that may lead to detachment or material damage to the new home

5 Year Building Envelope Warranty
10 Year Structural Defects Warranty

Homeowner Warranty coverage starts from the date of the Occupancy Permit. This is different from your date. This date will be provided as part of your warranty package.

  • First 12 months coverage for any defect in materials and labour.
  • First 12 months coverage for any defects in materials and labour including items such as electrical fixtures, appliances, and drywall.
  • First 24 months coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows and doors, that may lead to detachment or material damage to the new home.

It is essential to review and adhere to the maintenance and care guidelines provided by the manufacturer, available on your online Homeowner Portal. Neglecting the recommended maintenance may lead to damages that are not covered by Tribe Management Inc. Regular care and maintenance are also crucial for maintaining the long-term value of your new home.

Please contact your Property Manager with all concerns relating to the day-to-day operations of the building, including but not limited to the garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

If you see any criminal activities, please call 911 immediately.

Water flooding the home is a plumbing emergency. No hot water or a dripping faucet is NOT an emergency, but rather an inconvenience that can wait until the next business day. Homeowners need to be careful not to report emergency after hour service that will not be covered. The Strata will be billed, and the homeowner will likely be back charged.

Please refer to your Homeowner Manual on your online Homeowner Portal. All the make and models of the Interior finishes Information are listed there.

Please inquire to your Property Manager to arrange replacement keys and fobs.

Try pressing the reset button on the Ground Fault Circuit Interrupter (GFCI). If the power is not restored, check the electrical breaker box and determine if a fuse has tripped. If this does not resolve the problem DO NOT ATTEMPT ANY REPAIRS, call the electrician directly for service or submit a service request to the Wanson Group Customer Care Team.

You must use your hood fan when you are cooking at home for both stovetop and oven.